Terms and conditions
English summary. Only the German version is legally binding.
I. Scope
These terms apply to contracts for the rental of holiday houses, apartments and rooms for overnight stays, and to all further services provided to the customer. Subletting or use for purposes other than accommodation requires prior written consent.
II. Conclusion of contract, limitation
The contract is concluded when the accommodation provider accepts the customer's request; written confirmation is optional. If a third party books on the customer's behalf, that party is jointly and severally liable. Claims against the provider generally lapse after one year; damages claims after five years, except in cases of intent or gross negligence.
III. Services, prices, payment
The provider holds the booked rooms available and renders the agreed services; the customer pays the agreed prices, which include statutory VAT. If more than four months pass between conclusion and performance, prices may be raised appropriately by up to 5 %. Invoices without a due date are payable within 10 days. A reasonable advance payment or security may be requested.
IV. Cancellation by the customer
A booking is binding once requested by the guest and confirmed by the provider – including verbally or by telephone, unless written form was expressly agreed. Withdrawal requires the provider's written consent; otherwise the agreed price remains payable. Where the provider claims the agreed remuneration on a flat-rate basis, the customer pays 100 % of the agreed accommodation price (90 % travel price, 10 % cancellation handling). German tenancy law applies: a tenant responsible for not taking up the stay is not released from paying the agreed rent. Travel cancellation insurance is recommended.
V. Withdrawal by the provider
The provider may withdraw where a free cancellation period was agreed and other enquiries exist, where an agreed advance payment is not made within a reasonable grace period, or for objectively justified reasons – force majeure, bookings made on misleading information, or a risk to the smooth operation, safety or reputation of the business. Justified withdrawal creates no claim to damages.
VI. Provision and return of rooms
There is no entitlement to specific rooms. Unless agreed otherwise, rooms are taken up between 16:00 and 19:00. On the day of departure rooms must be vacated by 10:00; later use may be charged at 50 % of the full rate until 15:00 and 100 % thereafter. Breaches of the house rules – such as smoking indoors or removing items – are invoiced.
VII. Liability
The provider is liable with the diligence of a prudent businessperson. Claims for damages are excluded, save for injury to life, body or health, and for damage caused by intent, gross negligence or breach of essential contractual duties. The provider is not liable for items brought in. Providing a parking space does not constitute a contract of safekeeping.
VIII. Final provisions
Amendments should be made in writing; unilateral changes by the customer are invalid. Place of performance and payment is the provider's registered office, which is also the exclusive place of jurisdiction in commercial dealings. German law applies; the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules are excluded. Should individual provisions be invalid, the remainder stays in force.